Return Policy

Goods Return Policy
Should you wish to return any Goods, please contact the Customer Relationship Department of Bike & Saddle (Tel. +27-21-813-64-33) first to let Bike & Saddle know why you wish to return the Goods and obtain a Return Authorization Number (RAN). The Customer, as defined in our Terms & Conditions is obliged to return any Goods to Bike & Saddle if he or she exercises any right of cancellation.

Right of cancellation
Section 44 of the ECT (Electronic Communications and Transactions Act 22 of 2002) of South Africa may be applicable to a Customer transaction. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if the Customer is a natural person – a human being in other words. The Customer must also be the end user of the Goods or Services. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the web site, email, or SMS. In addition, the right of cancellation does not apply to the electronic transactions set out in section42(2).

The Customer must return Goods in a new condition with all packaging and materials intact. Bike & Saddle will refund the purchase price of the Goods (minus the direct costs of returning the Goods) in a manner determined by Bike & Saddle, within 60 days of the date of cancellation.

Warranty Returns
Bike & Saddle undertakes (at its option and subject to applicable law) to replace, repair, or refund to the Customer amounts paid for any Goods that do not conform to its applicable warranty. The Customer must notify Bike and Saddle during the applicable warranty period and the Customer must return the Goods to Bike & Saddle in its original condition (complete with all original packaging, accessories, and notices) together with a copy of the invoice of purchase (or other proof of purchase).

Please contact Bike & Saddle for specific instructions on returning the particular Goods for warranty purposes.

If Bike & Saddle no longer offers the Goods at the special price, Bike & Saddle will not replace them, but will refund the purchase price, not including delivery costs.

Return of Goods:
Customers must return Goods to the following address :
Counter-To-Counter ground mail address: PO Box 51196, Waterfront, 8002, Cape Town, South Africa
Tel. +27-21-813-6433